EPFO: EPFO has introduced a new WhatsApp Channel to enhance digital services for its numerous subscribers and pensioners. This channel allows employees to receive updates about their PF account directly on their mobile phones. By sending a ‘Hello’ message from their registered number, members can access a range of information instantly through an AI chatbot and automated system. The organisation announced this feature on its social media platform ‘X’.
The Smart Verification System links details to the UAN number for immediate access. Upon connecting to the WhatsApp channel and typing “Hello,” the system verifies the mobile number against the Universal Account Number (UAN) and provides a user-friendly menu in the regional language for easy navigation.
Key features available on the WhatsApp channel include real-time PF balance, recent transactions, claim status tracking, and updates on EPFO rules. This eliminates the need for frequent visits to the Umang app or portal for basic tasks. To join the EPFO WhatsApp channel, users can scan the QR code provided in the official post or click on the direct link shared by EPFO. Once joined, sending ‘Hello’ from the UAN registered mobile number opens up menu options for accessing services conveniently.
EPFO now on WhatsApp too!
📢Join EPFO’s official WhatsApp Channel to get important updates and useful information. Click on the link to join. https://t.co/k2KmISipxw #EPFO #EPFOWithYou #HumHainNa #EPFOWhatsAppChannel pic.twitter.com/mgLueBG1GD
“>September 13, 2026
This initiative by EPFO is a significant step towards e-governance, streamlining access to information for employees in the organized sector. The integration of AI chatbots on platforms like WhatsApp ensures quick resolution of issues and timely updates for pensioners.
from Times Bull https://ift.tt/PYhBTVw
0 Comments